Company
Overview

One app to make paying with stablecoins the easiest, most cost-effective, and enjoyable way to pay anywhere and to anyone around the world. Built to simplify everyday transactions, it brings more clarity, speed, and transparency to how money moves.

Brand Story

Grateful was born to create a meaningful impact at a time of deep human transformation. Beyond having a clear business goal, Grateful also seeks to contribute to this era of profound change in humanity.

Grateful not only facilitates payments, it invites a shift in perspective: to pay with gratitude, recognizing the value of what we receive and the connection to our own personal journey.

Mission: Finance Independence for All

We believe that financial empowerment is a path to freedom. Our mission is to enable people and businesses to move, receive, and grow their own money, instantly, globally, and without dependence on intermediaries. True financial independence is not just about money — it's about access, awareness, and sovereignty.

Attributes & Benefits

We have different value propositions that highlight different uses or benefits.

Stablecoins Our platform brings the speed and efficiency of crypto with the stability of the dollar.
Pay anywhere to anyone You can send, spend, and receive money instantly, online, in-store, and across borders.
Access to dollars Protect your money from inflation with funds fixed to USD.
Ownership Is another way of talking about power & freedom. No TUF.
Core Values

Our values define how we build, connect, and move, guiding every interaction with transparency, empathy, and intention.

Collaboration Build together, grow together.
Human Integration Tech with empathy.
Balance Giving and receiving as one flow.
Nothing is Personal Money, humble, resilient.
Transforming the Status Quo Challenge what's broken, create change.

Grateful Manifesto

For too long, finance has been a game built for a few. Small print. High fees. Hidden commissions. You were taught to ask permission to use your own money. But real change comes from opening your eyes, taking control, and choosing every move you make.

Grateful exists for those who do exactly that. For those who see financial freedom not as a privilege, but as a responsibility — where every payment is an act of recognition of value, and of yourself.

That's why we built Grateful: the simplest, most direct way to pay with stablecoins. No detours. No hidden fees. No surprises. Pay anywhere, send money globally, or split a dinner in seconds. All backed by the experience and trust of Exodus, with over a decade bringing crypto closer to people.

Grateful is about moving your money consciously. Because money is energy — and when you move it with intention, every transaction becomes an act of value.

Grateful. Value in every movement.

Symbol

The symbol is the purest expression of Grateful.

Built as a circular constellation, it represents the flow of money as a cycle: going out, coming back, and moving through people and systems. It can be used when the brand is already recognizable or when a lighter, more minimal presence is needed.

Symbol variant 1 Symbol variant 2 Symbol variant 3 Symbol variant 4

Clearspace

Clearspace is the area around the logo that must remain free of any visual elements.

It ensures clarity, legibility, and presence across all applications.

This space is defined by a unit based on the logo and should always be respected.

Clearspace example 1 Clearspace example 2

Endorsement

When used with other brands, the Grateful logo should appear in a monochrome version.

Partner logos should follow the same approach whenever possible.

Maintain clear separation and avoid visual competition.

Isologotype with Endorsement
Isologotype with Endorsement This version is not suitable for reduced-size applications.
Endorsement Optimized for Reduction Medium
Endorsement Optimized for Reduction Medium This is the primary and recommended version. It offers optimal readability and should be used whenever space allows.
Endorsement Optimized for Reduction Small
Endorsement Optimized for Reduction Small Designed for highly constrained spaces where legibility may be compromised. Use only when the medium version cannot be applied.
Logo Lockup
Logo Lockup

Partnerships

In partnerships, logos should feel balanced and aligned.

Use consistent spacing or a subtle divider to separate them.

The relationship should feel clear, without one brand overpowering the other.

Partnership example 1 Partnership example 2

Incorrect Usage

Do not alter the logo.

Avoid distortion, color changes, effects, or low-contrast backgrounds. Do not modify or separate its elements.

Consistency is key to recognition.

Incorrect: wordmark without symbol
Do not use the wordmark without the symbol.
Incorrect: outline
Do not outline.
Incorrect: wordmark without symbol 2
Do not use the wordmark without the symbol.
Incorrect: outline 2
Do not outline.
Incorrect: apply effects
Do not apply effects.
Incorrect: position on an angle
Do not position on an angle.
Incorrect: create custom logos
Do not create custom logos.
Incorrect: extract dollar sign
Do not extract the dollar sign from the symbol.
Incorrect: create custom logos 2
Do not create custom logos.
Incorrect: extract dollar sign 2
Do not extract the dollar sign from the symbol.

Pink in Motion

This direction introduces the pink texture as the brand's living signature. More than a background, it becomes a dynamic layer that moves, adapts, and creates instant recognition.

It differentiates Grateful from traditional finance, adding energy, emotion, and a sense of trust across every touchpoint: digital, physical, and experiential. A brand that feels alive.

Name: Grateful Pink
CMYK: 15/80/0/28
RGB: 255/51/173
HEX: #FF33AD
PMS: 698 C

Grateful Pink

Grateful Pink is omnipresent across all brand touchpoints and used strategically so that it stands out as the hero color. Floods of pink can be powerful, but that should not be the only way pink shows up.

Its inclusion should be done thoughtfully and intentionally. Challenge yourself to meet this criteria in unexpected ways. Consider materiality, lighting, texture, and motion as avenues to explore.

Approach Grateful Pink with nuance and energy: it is not just a color, it is a living signature.

Supporting colors

Black and white provide balance to Grateful Pink, helping maintain visual clarity and avoid overuse of our signature color. They bring structure and contrast to compositions, allowing pink to stand out where it matters most.

Soft Pink and Purple can be used sparingly as high-impact accents to introduce depth and warmth, but should never be used as full background fills competing with Grateful Pink.

Name:Grateful White
CMYK:0/0/0/0
RGB:255/255/255
HEX:#FFFFFF
PMS:Bright White
Name:Grateful Black
CMYK:0/20/0/100
RGB:18/18/18
HEX:#121212
PMS:Process Black
Name:Grateful Soft Pink
CMYK:0/35/25/0
RGB:254/167/190
HEX:#FEA7BE
PMS:232 C
Name:Grateful Purple
CMYK:15/80/0/28
RGB:155/38/182
HEX:#9B26B6
PMS:2069 C

Color Modes

No color system can perfectly represent the full extent of what we see with our eyes in the wider world. Different color modes serve different purposes depending on medium.

RGB and Pantone offer the most vibrant on-screen color, while CMYK is used for print, with some limitations in vibrancy and range.

Color Mode RGB
Application Screen
Notes Most vibrant. Preferred for all digital output.
Color Mode Pantone
Application Print
Notes Vibrant, preferred method for print.
CMYK
Print
Not as vibrant. Match Pantones where possible.

Accessibility

Good accessibility starts with legible text. In digital design, this means ensuring strong contrast between text and background colors. Grateful follows WCAG guidelines, aiming for AAA compliance, the highest standard.

This means a contrast ratio of at least 7:1 for normal text to ensure maximum readability. Grateful Pink is specifically created to work with white or black text. Avoid using Grateful Pink as a critical design element where contrast requirements are not met.

Text Pass, AAA (7:1+)
Text Pass, AAA (7:1+)
Text Fail

Printing preferences

Our color system allows for a wide range of flexibility across print and digital applications. The following guidelines ensure color accuracy and consistency across every medium.

Colour System

Techniques

Materials

Incorrect usage

Our color system allows for wide creative flexibility, but some rules must be followed to ensure consistency and brand integrity. Avoid the following.

Don't use the wrong color
Don't use the wrong color Don't use colors that are obviously not part of the Grateful color palette. Stick to Grateful Pink, Black, White, Soft Pink, and Purple.
Don't substitute Cash Green
Don't substitute Cash Green Use only the exact Grateful Pink provided (#FF33AD) unless you have a specific UI or accessibility need that requires an adjustment.
Don't eyedrop CMYK or RGB / Hex values
Don't eyedrop CMYK or RGB / Hex values Small color shifts in RGB can cause inconsistency for developers. Using the wrong CMYK values can cause unexpected results in print. Always use: Pantone and CMYK for print, RGB for screen.
Don't make muddy gradients
Don't make muddy gradients Gradients should be bright and energetic. If using gradients, make sure they do not turn grey or desaturated between start and end colors. Pink in motion means pink stays vivid.
Don't forget Cash Green for external facing brand applications
Don't forget Cash Green for external facing brand applications Grateful Pink should be present in most circumstances where color ambiguity would hinder brand recognition. It is our living signature.
Don't use the wrong color mode
Don't use the wrong color mode Use RGB for screens, CMYK and Pantone for print. Using the wrong color modes will cause serious consistency problems across touchpoints.

Typography

Our typography system is built on two complementary typefaces that express Grateful's character across every context: bold and direct for impact, precise and warm for clarity.

Each typeface has a defined role. Together, they create a visual language that is confident, human, and instantly recognisable.

Titular Typography

Greed Narrow Bold is our display typeface. Its condensed proportions and bold weight give Grateful its expressive, playful identity. Used at large sizes for titles and hero moments, it commands attention and builds brand recognition. Greed Narrow Bold is what people see first and remember longest.

Use for Display headlines, hero sections, campaign titles, motion sequences, large-format print, and any moment where the brand needs to make an immediate impression.
Personality Playful. Bold. Direct. The visual equivalent of Grateful's Game-changing vision brand pillar. It challenges the status quo with every letter.
Titular Typography in context 1 Titular Typography in context 2

Functional Typography

Neue Montreal is our functional typeface. Available in Medium and Regular weights, it handles everything from subtitles and UI labels to long-form body copy. Its clean geometry and excellent legibility at small sizes make it the perfect companion for the product and app. Medium for emphasis and hierarchy. Regular for reading.

Use for Subtitles, UI labels, body copy, tooltips, notifications, captions, legal text, and all functional text inside the product.
Personality Clear. Functional. Accessible. The visual foundation of Grateful's Delightful simplicity brand pillar. It makes every word easy to read and every interaction effortless.
Functional Typography in context 1 Functional Typography in context 2
Functional Typography in context 3 Functional Typography in context 4

Everyday usage

In everyday contexts, PP Neue Montreal Medium carries all informational, navigational, and supportive text. Greed Narrow Bold appears for section titles and key moments of emphasis.

Keep type clean, structured, and purposeful. Let hierarchy do the work — avoid overloading a composition with too many type sizes or weights.

Expressive usage

Greed Narrow Bold is built for expressive moments. In motion, campaigns, and large-format contexts, typography becomes its own distinct graphic object. Conventions can be defied. Experimentation is encouraged. Always consider the relationship of type to the rest of the composition.

Spacing Does the type breathe? Does negative space work with the composition?
Repetition Can a single word repeated at different sizes become a visual rhythm?
Contrast Is there enough size contrast between hierarchy levels to create impact?
Orientation Can rotation or angle add energy without losing legibility?
Dimensionality Does the type feel like part of the layout or separate from it?
Legibility At what point does expression compromise readability? Know that line.

Typesetting

Good typesetting requires a discerning eye. These are universal principles to follow when setting type, ensuring consistency and high legibility across all Grateful touchpoints. The combination of Greed Narrow Bold and Neue Montreal (body) creates a natural contrast that reinforces the brand personality: bold expression at the top, clarity and ease at the reading level.

Headline Greed narrow black
Leading:85–90% Tracking:(-3%)
Headline typesetting example
Subtitles / Highlighted text Neue Montreal Medium
Leading:110% Tracking:(-3%)
Subtitles typesetting example
Text Neue Montreal Regular
Leading:120% Tracking:(-3%)
Body text typesetting example
Leading
Leading
Leading (line height) should vary by type size. Aim for 85 to 92% for large display headlines, and 110 to 120% for body text. Tighter leading at large sizes creates impact. Looser leading at body sizes ensures readability.
Tracking
Tracking
Tracking is the spacing between all glyphs in a string. For Greed Narrow Bold at display sizes, a value of -1% to -2% adds tightness and energy. For PP Neue Montreal body text, keep tracking at 0. Slight positive tracking (up to 1%) may improve legibility at very small caption sizes.
Kerning
Kerning
Kerning is the space between a given two glyphs. Kerning pairs have already been established and tested by the typeface designer, so manual adjustment is usually not necessary. Manual kerning adjustment may be useful in instances where type is set very large, and so the distance between letterforms requires tweaking.
Hierarchy
Hierarchy
Aim for high contrast between type sizes across hierarchy levels. The combination of Greed Narrow Bold (display) and PP Neue Montreal (body) creates a natural contrast that reinforces the brand personality: bold expression at the top, clarity and ease at the reading level.

Incorrect usage

Our typefaces work best when used as intended. Avoid these common mistakes to maintain the integrity and legibility of the Grateful typographic system.

Do not use Greed Narrow for body copy
Do not use Greed Narrow for body copy Greed Narrow Bold is a display face designed for impact at large sizes. Using it for long-form reading text compromises legibility and dilutes its expressive power.
Do not use all-caps in everyday text
Do not use all-caps in everyday text Title case is our default. All-caps is reserved for specific expressive or motion contexts with Greed Narrow Bold. Using it in body copy or UI feels aggressive and reduces accessibility.
Do not stretch or distort the typefaces
Do not stretch or distort the typefaces Expressive typographic treatments should augment the typefaces without changing their inherent properties. Horizontal or vertical scaling breaks the integrity of both Greed Narrow and PP Neue Montreal.
Body copy should not be expressive
Body copy should not be expressive Longer blocks of text should prioritize clear communication. Do not apply expressive treatments (extreme tracking, rotation, masking) to body copy. Its job is to be read, not to be seen.
Do not mix weights arbitrarily
Do not mix weights arbitrarily PP Neue Montreal Medium is for emphasis and hierarchy. Regular is for reading. Do not use Medium for all body text or Regular for all headlines. The contrast between them is intentional and meaningful.
Do not use other typefaces
Do not use other typefaces Outside of the Geist backup font, no other typefaces should be introduced into the Grateful system. Consistency in typefaces builds brand recognition and trust over time.

Free Dimension / Backup font

When Greed Narrow Bold is unavailable — in systems that do not support custom fonts, email templates, or third-party platforms — PP Neue Montreal Medium serves as the primary fallback.

In contexts where neither typeface is available, use Arial or Helvetica as the final system fallback. Maintain the same typographic hierarchy with size, weight, and spacing.

Backup font specimen
Backup font in context 1 Backup font in context 2

Brand Elements

Brand elements are the building blocks of Grateful's visual identity. Each one has a defined role, a specific logic, and a clear set of applications. Together, they create a system that is cohesive, recognizable, and built to scale across every touchpoint where the brand shows up.

Mesh

The mesh is one of Grateful's most distinctive and recognizable visual elements. It runs through the entire brand, both static and in motion, giving it depth, warmth, and a sense of life. Far from decorative, the mesh is a core part of what makes Grateful feel like Grateful.

Uses

Its uses span across the brand system: as backgrounds in communications and campaigns, as the texture that fills illustrations, and as the defining surface of the Grateful card. When animated, it brings fluidity and energy. When static, it adds richness and personality.

Gradient

The gradient adds another layer to the brand's visual depth. Soft, luminous, and always rooted in Grateful's pink palette, it brings a sense of glow and elevation to the system. Unlike the mesh, which has texture and movement, the gradient is smooth and atmospheric.

Uses

Its application is intentionally contained: the gradient is used exclusively as a background element. This restraint is what keeps it powerful. When it appears, it signals space, breathing room, and a premium feel without competing with the content on top.

Card

The Grateful card is where the brand becomes tangible. It's the physical and digital object that users carry with them, and it had to feel as distinct and intentional as the rest of the system.

The mesh, our most signature texture, lives on the card surface, making it immediately recognizable as Grateful.

Mobile Wallet 1536 x 969 px
Virtual card 500x315 px

Card App

The card appears across different states within the app: from the initial request screen, where users are prompted to get their card, to the active state with full details visible, frozen, or hidden. Each state is clearly communicated through the card's appearance and the actions available below it.

Iconography

The icon set was designed specifically for the Grateful app. It draws from the spirit of our primary typeface, Greed Narrow, borrowing its weight and structure while staying minimal and functional. In a payments app, clarity is non-negotiable, and every icon earns its place by being instantly readable.

Icons come in two styles: filled and outlined. Both versions coexist in the system to support different contexts; filled for primary actions and selected states, outlined for secondary or inactive ones. A strong metaphor is the starting point: intuitive, then refined.

Graphisms

Graphisms are a step beyond standard icons. They're bolder, more playful, and much more closely tied to the Greed typeface personality. Where the icon set stays minimal, graphisms lean into expression. They feel like type turned into shape.

These elements are not used as UI components. Instead, they function as flat illustrations; graphic devices that add personality and visual punch to layouts, campaigns, and communications. They appear on pink backgrounds and in contexts where the brand needs a bolder, more editorial presence.

Illustrations

Grateful's 3D illustrations are built on the mesh texture, carrying the brand's signature material feel even in icon form. Each illustration is rendered with depth, light, and a soft pink fill that ties them directly to the visual system. They add movement and personality wherever they appear.

Uses

In the app, 3D illustrations do a lot of heavy lifting: they make features feel approachable, signal rewards and moments of delight, and give the UI a sense of dimension that flat design alone can't achieve. They work alongside typography, with images, and as standalone hero moments.

Objects Mapping

Objects mapping was developed for a specific acquisition campaign within the app. The concept was simple: when users arrived at a participating restaurant or merchant, the app would surface a visual using the exact product from that offer: a sandwich, a drink, a chipa, isolated on a pink background.

Use

This approach made promotions feel immediate and real. Instead of generic coupon UI, users saw the actual thing they were getting. The result was a more visceral, engaging moment that blurred the line between the physical world and the Grateful experience.

Photography

Photography is one of the most human parts of the Grateful brand. Real people, real moments, real energy. No staged setups, no stock perfection. We shoot with strong color, flash, and bold detail to tell stories that feel immediate and alive.

People first

Lifestyle photography captures the spontaneity and energy of life with Grateful. Candid, expressive, and grounded in real connections. Natural expressions over posed setups, authentic gestures over perfect compositions. And when there's an opportunity to be funny, we take it. A dog licking an ice cream cone communicates more joy than any tagline, and that kind of levity is part of who we are.

Candid Capture real, unguarded moments. Avoid anything that looks directed or staged.
Energetic Images should feel alive. Movement, light, and expression bring that energy.
Real connections Show people together in a way that feels genuine, not curated.
Flash Strong, direct flash is a stylistic choice that gives photos immediacy and boldness.
La Vie in Pink

This style is a full commitment to the brand color. Pink stops being a UI detail and becomes the entire mood. Vibrant, playful, and expressive, these images break away from convention. Pink slides, pink tones on skin, pink environments — it's a way of seeing the world through Grateful's lens.

Pink-led The color is the concept. Every image is dominated by Grateful's signature pink.
Vibrant Saturated, bold, and impossible to ignore. No muted tones, no safe choices.
Playful Light-hearted and fun. This mood should feel like a celebration, not a campaign.
Expressive These images have a point of view. They say something about the people in them.
Product

Product photography highlights how people interact with Grateful in real life. From checking balances to making payments, we show authentic gestures and real screens. This makes the product easy to understand, relatable, and directly connected to everyday moments.

In context Show the product being used where it actually lives: at a café, on the street, at home.
Real usage Authentic interactions only. No perfectly aligned phones or unrealistic scenarios.
Relatable The people in these images should feel like our users, not models.
Everyday moments Paying, checking, tapping. Simple actions that reflect how Grateful fits into daily life.

Sound

Sound completes the experience.

It reinforces key actions with clear, intentional cues. Nothing is decorative. Every sound signals a moment: confirmation, progress, or reward.

Simple, immediate, and unmistakably Grateful.

Two sounds
Grateful Totem: A moment of reward. A warm, responsive sound that acknowledges interaction and contribution. It feels present, physical, and slightly celebratory.
Payment completed: A clear confirmation. A short, precise "ding" that signals the transaction is done. Fast, minimal, and reassuring.
Grateful totem
Payment completed

Motion

Our motion language reflects how value moves through Grateful. Fluid, intentional, and human.

Dynamic shifts in pace and energy bring emphasis to key moments, adding presence and expression while reinforcing trust, control, and awareness in every exchange.

Motion Principles

Inspired by Grateful's vision of financial empowerment and human connection and rooted in both digital gestures and real-world interactions, these principles create a flexible framework for motion that feels intuitive, fluid, and meaningful across products, platforms, and brand experiences.

Expressive
Natural
Responsive

Expressive

Motion brings emphasis and presence to key moments. Through dynamic acceleration, deceleration and match cuts, it highlights actions, transitions, and outcomes that matter.

Movement is not neutral — it carries energy, making value exchanges feel tangible and significant.

Natural

Motion follows real world physics. Interactions unfold with continuity and ease, inspired by familiar gestures and behaviours.

Responsive

Motion reacts in real time. Every action is acknowledged instantly, creating a tight feedback loop between the user and the system.

This immediacy reinforces trust, control, and a sense of ownership.

Typography

From functional UI text to more expressive moments, type animations helps make the flow of value clear, immediate, and human.

Text animation follows our motion principles, primarily through expressive and natural behaviors. Strong acceleration brings emphasis to key moments, while smoother ease-out transitions ensure clarity and readability.

This balance creates a system where type feels clear, fluid, and intentionally alive.

Match cuts Words transitions with match cuts to add dynamism.
Expressive Slides Words appear with organic slides to add emphasis.
Staggered text Text is revealed in a staggered sequence, adding rhythm and smoothness.

Representing the UI

Interactive animations

Interactive animations respond directly to user actions. They provide feedback, guide attention, and make the product feel tactile and alive.

Show Card Details
Freeze Card
Rewards Particles System
Profile & QR Code Opening

3D motion

Motion principles extend into the 3D visual language, creating a cohesive system across product and brand.

3D Tier Badges
Empty states
Welcome screen
Passkeys benefit tour

Voice & Tone

Grateful's voice brings our brand to life through every word we write. The way we communicate shapes how people relate to money, payments, and each other.

Grateful was born to challenge the status quo and reframe finance from a human perspective. Our voice reflects that mission: direct, warm, and transparent, always honest about what Grateful is and what it can do for everyone.

Voice Our personality, the principles that guide how we always sound.
Tone Our attitude, how we adapt our voice depending on the moment and context.

Our voice

We have core principles that guide us so that no matter who is writing or where Grateful shows up, we sound like ourselves. These principles are rooted in our brand pillars: Game-changing vision, Rewarding value(s), Transformative power, and Delightful simplicity.

Overview

We tell it like it is. Finance has been a maze designed for the few: small print, hidden fees, arbitrary limits. Grateful exists to change that. We say what we mean, clearly and completely. We never bury important information or leave users guessing. Clarity is the first act of respect.

We should be
Sovereign
Transparent
Confident
Simple
Purposeful
Empowering
We shouldn't be
Evasive
Jargon-heavy
Arbitrary
Complicated
Vague
Permissive
Tactics
No detours. No surprises. We start with what matters and stay there. No small print, no hidden fees. Clear language, clear choices, always.
Open eyes, open choices Transformation comes from seeing clearly. We write to help users understand and decide with confidence.
Enable, never gatekeep Financial independence is about access, awareness, and sovereignty. We make things easier and faster.
Give people the full picture We believe users deserve the whole story. Financial freedom is not a privilege, but a responsibility that starts with full information.
Overview

Grateful was created to connect businesses and people through reciprocity, so communities can grow and strengthen. We believe transparency, empathy, and gratitude should guide everything, making freedom an option for everyone. We write as humans, for humans. Tech with empathy, that is who we are.

We should be
Collaborative
Empathetic
Inclusive
Reciprocal
Joyful
Accessible
We shouldn't be
Exclusionary
Transactional
Cold
One-sided
Indifferent
Elitist
Tactics
Money moves at human speed We design experiences and words that feel natural, not robotic. Every transaction feels frictionless, simple, and intuitive.
Connect through reciprocity We connect businesses and people so communities can grow. We write not just to process payments, but to acknowledge what is exchanged.
Tech with empathy We bring the speed of crypto with the warmth of human connection. Frictionless money should feel easy, not technical.
Build together, grow together We are building a community, not just a product. Our words invite participation and a shared path toward financial sovereignty and gratitude.
Overview

Every payment is an act of recognition: you acknowledge the value of what you receive and recognize yourself. We believe payments are more than transactions. There is value in everything we receive. Gratitude in every transaction makes it possible to give more and receive more. This is how we connect value to human values.

We should be
Honest
Humble
Resilient
Generous
Reciprocal
Purposeful
We shouldn't be
Boastful
Hollow
Indifferent
Extractive
One-directional
Performative
Tactics
Money is energy, treat it that way When we move money consciously, each transaction becomes an act of valuing people, not just numbers.
Giving and receiving as one flow Gratitude and financial sovereignty go hand in hand. We acknowledge all we receive, as part of growth.
Payments are acts of appreciation Payments are more than transactions. By valuing what we receive, we create reciprocity and connect value to human values.
Challenge what is broken Finance has been complex for too long. Financial freedom is not a privilege but a responsibility we carry forward.

Our tone

Our voice is always Grateful, but our tone shifts with context. We use word choice, structure, and phrasing to adapt our voice to each moment. Adjusting tone shows users we understand them. It signals empathy, builds trust, and deepens the relationship.

When adjusting our voice or toning it down, ask yourself:

1. What should this writing accomplish?
2. What moment in the user journey are we writing for?
3. Who are we talking to, and how are they feeling right now?

We use the customer journey to guide tone. Every interaction has a purpose and is part of something bigger.

First impressions We challenge the status quo and reframe finances from a human perspective. We introduce Grateful as something different and new. We establish our unique perspective.
Direct
Human
Grateful
Touchpoint & Channels • Paid media
• App Store
• Campaign Landers
Consideration We communicate our key differentiators and connect them to clear outcomes: easy, stablecoin payments, no fees, self custody, access to dollars. We explain how things work and what users can expect.
Direct
Human
Grateful
Touchpoint & Channels • Product pages
• Campaign landers
• App store
Onboarding First steps inside the app. We offer simple, intuitive journeys that give users control, safety, and confidence. There is no friction, no need to ask for permission.
Direct
Human
Grateful
Touchpoint & Channels • In-App Flows
• Onboarding Emails
• Tooltips
• New-user states
Product Use We let users get to the task at hand: pay at a store, send money across the world, split a dinner with loved ones, all in seconds. Money should move at human speed. Frictionless money makes room for life.
Direct
Human
Grateful
Touchpoint & Channels • In-App Flows
• Transactional Email
• Notifications
Engagement We keep users connected to Grateful throughout their financial journey. We build financial literacy, celebrate rewards, and strengthen community. Payments are acts of appreciation. We inspire users to be part of this movement.
Direct
Human
Grateful
Touchpoint & Channels • Social
• Lifecycle marketing
• Event marketing
Troubleshooting People need help overcoming obstacles. We are honest, humble, and resilient. Nothing is personal. We guide users with clarity and without judgment. No detours, no blame, no confusion.
Direct
Human
Grateful
Touchpoint & Channels • Support
• Chatbot
• Error Messages
Bad News Things may go wrong and we have to deliver hard news. We are honest and humble, making users feel heard and in control. We acknowledge everything they receive, as part of growth.
Direct
Human
Grateful
Touchpoint & Channels • Compliance emails
• Error states
• Chatbot
Success Each transaction is an act of valuing money and the people behind it. When users complete a payment, earn a reward, or invite someone, we celebrate it. Every moment has value.
Direct
Human
Grateful
Touchpoint & Channels • Confirmation
• Transactional email
• Lifecycle marketing
Moments of pause Grateful goes beyond technology to create meaningful experiences. Empty states, timeouts, and logged out screens are moments to shift perspective and build trust.
Direct
Human
Grateful
Touchpoint & Channels • Empty states
• Logged out state
• Time out
• Footer

Brand in use

This section shows the brand working across the full range of touchpoints where Grateful shows up. Digital and physical, screen and print, campaign and product. Each application is different, but the system holds: the same color, the same energy, the same unmistakable character.

Seeing the brand in use is the best way to understand how the pieces connect. The mesh on a card, the pink on a poster, the typeface on a screen. When everything speaks the same language, even a new format feels instantly like Grateful.

Billboards & Large Formats

In large-scale applications, the brand becomes bold, immediate, and unmistakable. Strong typography, clear messaging, and high-contrast compositions ensure visibility at a distance.

Layouts are designed to capture attention quickly while remaining easy to read. The system balances impact and clarity, allowing the brand to stand out in dynamic, public environments.

Product & App

Inside the product, the brand becomes more functional and intimate. Every interaction is designed to feel simple, clear, and natural.

Typography, color, and motion work together to guide users without friction. The experience prioritizes usability while maintaining the same visual identity, ensuring the product feels consistent with the broader brand.

Curves add depth and dimension to simple shapes.
Organic forms suggest movement in contrast to rigidity.
They work especially well for flexible or natural objects.

Additional Attributes

Rounded corners and stencil breaks are recurring details. While not used in every icon, they should be included where they naturally make sense.

Rounded Corners Corners range from lightly softened to fully round.
Stencil Breaks Breaks prevent fully enclosed shapes, improving legibility and cohesion across the set.

Web

The web brings the full Grateful experience together, combining product clarity with a more expressive and human tone.

Content flows in a simple and intuitive way. Bold headlines highlight key ideas, while supporting text adds context without overwhelming. Real-life imagery and graphic elements work together to create a system that feels both functional and distinctive.

Real World & Activations

In physical spaces, the brand becomes tangible and social. From print to environments, every application translates the digital system into real-world experiences.

Materials, scale, and context introduce variation, but the identity remains consistent. The result is a brand that feels natural, present, and recognizable across everyday moments.

App Flows

Explore the key user journeys that bring the app experience to life. This section documents the core interaction flows across the main features, focusing on the happy path. Each flow is presented in a screen-by-screen format to provide a clear and detailed view of the interface, navigation patterns, and design decisions that shape the overall user experience.

Onboarding

32 screens

The onboarding flow guides new users through the initial setup of their account. After signing up, users are prompted to complete their profile by providing basic personal information, uploading a profile picture, and selecting their preferred currency and region.

Request card

6 screens

The Request Card flow covers the process of applying for a virtual card. Users navigate to the Card section and submit a request, which triggers an identity verification prompt if KYC hasn't been completed yet. Once verified and approved, users can activate their new virtual card.

Activate bank transfers

6 screens

The Activate Bank Deposit flow covers the process of enabling bank deposits within the app. Users navigate to the Bank Deposit section, where they are prompted to complete identity verification if not yet done. Once the KYC review is approved, bank deposits become available.

Verify your identity

15 screens

The KYC flow walks users through the identity verification process required to unlock the app's full financial features. Users are prompted to upload a valid government-issued ID and complete a facial recognition check via selfie.

Setting a display currency

4 screens

The Setting a Display Currency flow allows users to choose a secondary currency in which to view their balance. Users access the setting from the home screen and select their preferred display currency.

Pay via QR

6 screens

The Pay via QR flow allows users to make payments by scanning a Grateful QR code. Users scan the code, review the payment amount, and confirm the transaction.

Add a tip

4 screens

The Add a Tip flow allows users to include a tip when paying via QR. During the payment process, users can select or enter a tip amount before confirming the transaction.

Split pay

10 screens

The Split the Bill flow allows users to divide a QR payment equally among multiple people at the time of purchase.

Send money

12 screens

The Send Money flow allows users to transfer funds to other users. Users select a recipient, enter the amount, add an optional note, and confirm the transaction.

Send request

8 screens

The Request Money flow allows users to request funds from other users. Users navigate to the Request section, select a recipient, enter the desired amount, and confirm the request.

Respond request

5 screens

The Respond Request flow allows users to fulfill incoming money requests. Users select the requesting contact, review the request details, and confirm the payment to complete the transfer.

ARS deposit

8 screens

The ARS Bank Deposit flow walks users through depositing Argentine pesos into their account. Users navigate to the Deposit section, select bank deposit as their method, choose their currency, enter the desired amount, and confirm the request.

USD deposit

8 screens

The USD Bank Deposit flow walks users through depositing US dollars into their account. Users navigate to the Deposit section, select bank deposit as their method, choose their currency, enter the desired amount, and confirm the request.

Crypto deposit

8 screens

The Crypto Deposit flow walks users through depositing cryptocurrency into their account. Users navigate to the Deposit section, select crypto as their method, choose their preferred token and network, and confirm the request.

ARS withdraw

12 screens

The ARS Withdraw flow guides users through withdrawing Argentine pesos from their account. Users navigate to the Withdraw section, select bank as their method, choose their currency, enter the desired amount, provide their bank details, and confirm.

USD withdraw

12 screens

The USD Withdraw flow guides users through withdrawing US dollars from their account. Users navigate to the Withdraw section, select bank as their method, choose their currency, enter the desired amount, provide their bank details, and confirm.

Crypto withdraw

15 screens

The Crypto Withdraw flow guides users through withdrawing cryptocurrency from their account. Users navigate to the Withdraw section, select crypto as their method, choose their preferred token and network, enter the desired amount, provide their destination wallet address, and confirm the withdraw.

Find a USD tx

3 screens

Users can review their USD transactions in the Activity screen, where all past transactions are listed and available to browse.

Find an ARS tx

3 screens

Users can review their ARS transactions in the Activity screen, where all past transactions are listed and available to browse.

Filter transactions

6 screens

The Filter Transactions flow allows users to narrow down their payment history directly from the Activity screen.

Find an invoice

4 screens

The Find an Invoice flow allows users to access the details of a specific transaction. Users navigate to the Activity screen, open a transaction, and expand the invoice to view its full details.

Split payment

6 screens

Users can split a payment among multiple people from the activity screen opening the relevant payment and initiating a split directly from there.

Manage split

5 screens

The Manage a Split flow allows users to track the status of a previously split payment. Users navigate to the Activity screen, select the relevant transaction, and view a breakdown of who has already paid and who still has a pending balance.

Show card details

3 screens

The Showing Card Details flow allows users to view their virtual card information. Users navigate to the Card section and select Show Card Details to access their full card data.

Freeze card

3 screens

The Freezing Card flow allows users to temporarily freeze their virtual card. Users navigate to the Card section, select Freeze Card, and the card is immediately suspended.

Share profile

4 screens

The Sharing Your Profile flow allows users to share their profile with others. Users navigate to the Profile section, tap their QR code, and hit share.

Change name

5 screens

The Changing Your Name flow allows users to update their display name directly from the Profile screen.

Change handle

7 screens

The Change Handle flow allows users to update their username directly from the Profile screen. Note that a handle can only be changed once, so users are encouraged to choose carefully before confirming.

Change picture

7 screens

The Change Profile Picture flow allows users to update their profile photo directly from the Profile screen.

Change currency

5 screens

The Change Display Currency flow allows users to update their preferred display currency directly from the Profile screen.

Logout

4 screens

The Logout flow allows users to sign out of their account directly from the Profile screen.

Find a Grateful shop

4 screens

The Finding a Grateful Shop flow allows users to discover local businesses that accept Grateful payments. Users navigate to the Discover section, where they can browse and find nearby shops ready to accept payments through the app.

Claim a promotion

6 screens

The Claiming Chipá flow allows users to claim limited food promotions available at participating shops. Users scan the store's code, hit redeem, and the chipá is theirs to enjoy.

Explore rewards

4 screens

This flow gives users a full view of their rewards status. From this screen, users can check their current reward balance, discover ways to earn more, and explore what benefits await them in upcoming tiers.

Reach a tier

3 screens

The Reach a New Tier flow celebrates users when they unlock a new rewards tier. Upon entering the Rewards screen, users are greeted with a fullscreen welcome animation marking their achievement.

Downgrade risk

2 screens

The Downgrade Risk flow alerts users when they are at risk of losing their current rewards tier. A message is displayed on the Rewards screen, giving users the opportunity to take action before their tier is downgraded.

Send an invite

5 screens

The Send an Invite flow encourages users to grow the Grateful community by inviting others directly from the home screen. In return, users receive a reward for each successful invite.

Get $5

7 screens

The Get $5 flow is the invite recipient's side of the referral experience. Upon completing onboarding, users are notified that $5 is waiting for them as a welcome reward, and that they must activate their virtual card to claim it.

Dashboard Flows

Explore the key workflows available to merchants through the Grateful dashboard. This section documents the core journeys that allow businesses to set up their account, manage payments, and configure their operations, focusing on the happy path for each feature. Each flow is presented step by step to provide a clear view of the dashboard experience, from onboarding to day-to-day payment management.

Guided tour

6 screens

The Guided Tour walks merchants through the dashboard's main features upon first access, helping them get familiar with everything available at a glance.

Empty state

1 screen

The Empty State represents the initial dashboard experience for merchants who have not yet received any payments, providing a starting point before their first transaction comes in.

Populated state

1 screen

The Populated State showcases the dashboard experience once a merchant has received payments, displaying their balance and transaction activity in full.

Change period

2 screens

The Change Period flow allows merchants to adjust the time range of the data displayed on their dashboard, giving them a tailored view of their payment activity.

Logout

2 screens

The Logout flow allows merchants to sign out of their account directly from the main dashboard.

PoS from home

5 screens

The PoS from Home flow allows merchants to quickly initiate a point-of-sale payment directly from the main dashboard. Users select a previously created PoS, choose the currency, enter the amount, and a payment QR is generated ready to be scanned by the customer.

PoS from payments

5 screens

The PoS from Payments flow allows merchants to initiate a point-of-sale payment directly from the Payments screen. Users select a previously created PoS, choose the currency, enter the amount, and a payment QR is generated ready to be scanned by the customer.

PoS lifetime

3 screens

The PoS Lifetime flow illustrates the full lifecycle of a QR payment, from the moment it is generated until it is resolved. A payment can transition through three states: waiting for the customer to scan and pay, successfully paid, or expired if no action is taken within the allotted time.

Filter by status

4 screens

The Filter by Status flow allows merchants to narrow down their payment list by status directly from the Payments screen.

Filter by source

4 screens

The Filter by Source flow allows merchants to narrow down their payment list by payment source directly from the Payments screen.

Filter by date

4 screens

The Filter by Date flow allows merchants to narrow down their payment list by date range directly from the Payments screen.

Filter no results

1 screen

The Filter No Results state shows how the Payments screen looks when the applied filters return no matching transactions.

Sort payments

2 screens

The Sort Payments feature allows merchants to organize their payment list by tapping any column header on the Payments screen to sort by that field.

Edit merchant

3 screens

The Edit Merchant flow allows merchants to update their business information directly from the Settings screen.

Edit wallet address

5 screens

The Edit Wallet Address flow allows merchants to update their associated wallet address directly from the Settings screen.

Add team member

5 screens

The Add Team Member flow allows merchants to invite new members to their dashboard.

Edit team member

6 screens

The Edit Team Member flow allows merchants to update the details or permissions of an existing team member directly from the Settings screen.

Delete team member

5 screens

The Delete Team Member flow allows merchants to remove a team member from their dashboard directly from the Settings screen.

Create PoS

6 screens

The Create PoS flow allows merchants to set up a new point-of-sale directly from Settings. Users navigate to the PoS section, create a new entry, assign it a name, and a unique QR code is generated and displayed.

Edit PoS status

4 screens

The Edit PoS Status flow allows merchants to toggle each point-of-sale between active and inactive directly from the Settings screen.

Edit PoS name

6 screens

The Edit PoS Name flow allows merchants to rename an existing point-of-sale directly from the Settings screen.

Delete PoS

5 screens

The Delete PoS flow allows merchants to remove an existing point-of-sale directly from the Settings screen.

PoS empty state

1 screen

This screen shows how the PoS list looks in Settings when no points-of-sale have been created yet.

Create integration

6 screens

The Create Integration flow allows merchants to set up a new integration directly from Settings. Users navigate to the Integrations section, create a new entry, and configure it by providing a name, type, default PoS, and notifications URL before confirming.

Edit integration

6 screens

The Edit Integration flow allows merchants to update the details of an existing integration directly from the Settings screen.

Delete integration

5 screens

The Delete Integration flow allows merchants to remove an existing integration directly from the Settings screen.

Integrations empty state

1 screen

Shows how the Integrations list looks in Settings when no integrations have been created yet.